Privacy Policy (Australia)

1. Personal Information We Collect

We may collect personal information you provide directly, for example when you: place an order, submit a contact form, request wholesale information, or communicate with support.

• Name
• Email address
• Phone number (including WhatsApp if provided)
• Shipping and billing details (for orders)
• Order history and support communications
• Business details (for wholesale enquiries, where provided)

We may also collect certain information automatically (e.g., IP address, device/browser details, pages visited, approximate location derived from IP, and cookie/analytics signals).

2. Why We Collect and Use Information

We use personal information to:

• Process orders, payments, delivery, and customer support
• Respond to enquiries (including wholesale enquiries)
• Provide service updates (order confirmations, dispatch notifications)
• Prevent fraud, misuse, and unauthorised access
• Improve website performance and user experience
• Comply with legal obligations and enforce our terms

We do not sell personal information for money.

3. Cookies & Analytics

We may use cookies and similar technologies to keep the site working, remember preferences, understand usage, and improve performance. You can manage cookies through your browser settings.

4. Marketing Communications (Email/SMS)

If we send marketing messages, we aim to follow Australian spam requirements, including providing a functional unsubscribe option. Transactional messages (e.g., order confirmations) are sent to complete or administer your purchase.

5. How We Share Information

We may share personal information with service providers only as needed to run our business, such as:

• Payment processors
• Shipping carriers and logistics partners
• Website hosting, analytics, and security providers
• Customer support systems

We may disclose information where required or authorised by law (e.g., to respond to lawful requests).

6. Overseas Disclosure

Some of our service providers (such as hosting, analytics, or support tools) may process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

7. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No transmission or storage system is guaranteed 100% secure.

8. Data Retention

We retain personal information only as long as needed for the purposes described in this policy (e.g., fulfilment, support, business records, compliance, and dispute handling).

9. Data Breaches

If a serious data breach occurs, notification may be required under Australia’s Notifiable Data Breaches (NDB) scheme.

10. Access and Correction

You may request access to, or correction of, personal information we hold about you. To make a request, contact us at support@buygummiesaustralia.com.

11. Contact

Questions or privacy requests: support@buygummiesaustralia.com.